Peabody employees

Support Worker - Peckham

Apply now Job no: 503798
Work type: Permanent - Full Time and Part Time
Location: Peckham, SE15
Department: Care and Support
Salary: £22,929 per annum, pro rata

Support Worker - Peckham


At Peabody, we are committed to assisting our vulnerable tenants and people living in our communities who need support to live well and independently. We provide specialist housing, care and support to people who are socially excluded, disabled, unwell or homeless.

You will be working as part of a friendly team, assist in the management of a scheme or programme aimed at promoting independence and tenancy sustainment for a discrete customer group.  

The successful applicant will

• Deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Peabody policies and procedures and the principles of best practice. 

• Carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders. 

• Hold a caseload of clients, and provide support to them on a keywork basis in their own homes or at an alternative venue if required. 

• Provide practical and emotional support to customers to achieve the outcomes set out in their support plan. 

• Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues.  

• Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses. 

• Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities. 

• Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.  

• Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other professionals. 

• Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol. 

• Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators. 

• Work with support workers and support coordinators to manage risks to customers, staff and the community.  

• Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.  

• Promote self-advocacy and advocate where appropriate for all customers. 

• Participate in customer reviews, team meetings and training courses.  

• Clearly explain the remit of the service to a range of clients and other professionals as appropriate. 

• Implement Peabody’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times; 

• Maintain safe practise at all times in accordance with Peabody’s health and safety policy. 

• Follow all relevant association policies and procedures and undertake any other  reasonable requests from your line manager. 

The successful applicant will need to be subject to a background disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

Advertised: GMT Standard Time
Closing date: GMT Standard Time

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